Privacy Policy
Who we are and what we collect
Turner Cycle Solutions is run by Dave Turner, a sole trader in Northampton. For privacy enquiries, email dave@turnercyclesolutions.co.uk or call 07942 916104. When you contact us or book a service, we use the details you provide, such as your name, email address, telephone number, collection or service address, appointment details, bicycle and repair information, and messages. We may also hold invoices and payment records. The site and booking platform may collect technical information about your visit, including device and usage data and cookies. We use customer details to respond to enquiries, arrange and carry out services, communicate about appointments, provide quotes and keep business records.
Why we use and share information
We use the information needed to arrange and perform a service under our contract with you, or to take steps you request before booking. We keep invoices and other records where required by law. We may use information for legitimate interests such as handling enquiries, maintaining service history, preventing misuse and resolving complaints, while considering your rights. We use consent where it is required, including for non-essential cookies or marketing where applicable; you can withdraw that consent. We share relevant details only where needed with providers that help run the business, including Wix for the website and bookings, email and calendar providers for communications and appointments, and payment providers such as Square or PayPal when you choose those methods. We may share records with professional advisers or authorities where required. Some providers may process information outside the UK; contact us for details of the applicable safeguards. We keep information only as long as needed for the service, accounting and tax requirements, and any reasonable period for queries or legal claims, then delete or anonymise it.
Your rights, cookies and complaints
You may ask to see, correct or delete personal information we hold about you, or request restriction or portability where those rights apply. You may object to processing based on legitimate interests. If we rely on consent, you can withdraw it at any time. These rights are subject to legal limits, including records we must keep. Contact Dave at dave@turnercyclesolutions.co.uk or 07942 916104 with a request or concern. If you are unhappy with our response, you can complain to the Information Commissioner’s Office at ico.org.uk. The website uses cookies and similar technologies for essential functions and may use optional analytics or other cookies according to the choices shown by the site’s cookie controls. You can also manage cookies in your browser. External sites linked from this website have their own privacy notices. This notice applies to Turner Cycle Solutions and was updated on 27 September 2026.